Return Policy

Last updated: February 1, 2026

At Zupetly, we want you and your pet to love every purchase. That's why we offer a 365-day satisfaction guarantee on all products—no questions asked. If it's not perfect, return it for free.

Our Hassle-Free Return Promise

• 365 Days to Return: Full refund or exchange within 1 year of delivery.
• Free Returns: Prepaid shipping label included—no cost to you.
• Even Opened Items: Food, treats, toys, beds—return if your pet doesn't love it.
• Fast Refunds: Processed in 2-5 business days to original payment method.
  

What's Eligible?

Pretty much everything! Including:

• Dry/wet food (unexpired, resealable).
• Toys, collars, beds (even used/washed).
• Grooming supplies, supplements.
• Any product from our store.
  

Exceptions (Rare)

• Personalized items (custom engravings).
• Veterinary prescriptions (consult your vet).
• Hazardous materials (per shipping laws).
• Items damaged by misuse (we inspect).
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How to Return

1. Contact Us: Chat, call 1-800-PET-ZUPETLY, or email support@zupetly.com with your order #.
2. Get Label: We'll email a free prepaid FedEx label instantly.
3. Pack & Ship: Secure item, print label, drop at any